Shop



Check Us Out on
facebook

Frequently Asked Questions


Warranty Returns Payments Shipping Product Weights
 
Product
Quality
Seam
Sealing
Custom
Work
Contact
Info
Privacy

Warranty and Repair

Our products are fully warranted to the original owner against defects in materials and workmanship for one year following the purchase of the product. If our product fails due to a manufacturing defect, at our discretion we will repair the product without charge or replace it.

This warranty does not cover damage caused by misuse, accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use.

Common damage such as from rips and tears in the materials (but not limited to) is not covered under the warranty and is considered normal wear and tear. If we determine that the damage is not covered under our warranty, we will contact you prior to performing any repair work. If you have any questions about our warranty or need clarification about our warranty, then contact us.

All products must be cleaned prior to sending them for warranty or non-warranty repair. Tents must be brushed free of dirt and sponge cleaned if necessary. Items received that are too dirty to work on will be returned un-repaired. Make sure you document the problem, location, other needed information, date of purchase, and return address in a separate letter enclosed with the product. If it is possible, please mark the area in a manner that does not damage the product (e.g., pins, marker, and/or masking tape.)

Return to Top


Returns

For the first 30 days from date of receipt of product, we offer a no-question-asked full refund of any standard product with standard configurations(non-customed, no options, non-cuben fiber, and/or unmodified) purchased from us. If it is one of our standard products that has been modified by us, either one of our listed options, additions, or modifications, the return will be handled on a case by case basis. Return on any cut fabric or cordage will be handled on a case-by-case basis. Any product that uses cuben fiber in the floor or canopy has a minimum 30% restocking fee. On custom products and customer specified modifications, we normally do not take returns; however, some custom/modified products will be handled on a case-by-case basis.

You are allowed to set up tents, tarps and bivys and even try them. However, any returned product must be in as-new condition, clean, and without any wear and tear. All items received with the product(s) must be returned. If seams have been sealed using seam sealer, then the product is not returnable (unless the product was only sealed by us). So before you seal the seams, make sure that you are happy with the product.

Please contact us either by phone or email before you return any product. When sending an item back to us, please send us an email with the tracking number. We recommend that you insure the package since we will not be responsible if the package is lost or damaged during shipping. You will still be the owner of the product(s) until we inspect it for wear and tear, damage, and use.

For products received with a defect, we will pay the return shipping charge. For products that are not defective, then the customer will be responsible for return shipping.

We want you to be happy with your purchase. We don't want you to have a product that you do not want. We will try almost everything in our power (within reason) so that you will have only the highest quality product that suits your needs.


Return to Top


Payments

Through our website, we use the secured payment site provided by Paypal. When you pay through Paypal, BearPaw Wilderness Designs does not collect any information for payment. All transactions are processed by Paypal. You don't need a Paypal account to pay for your order. Pay for your products through Paypal using one of the following methods:

payment


Or you can order directly by telephone. Our sales hours are from 8 am to 5 pm (mtn. time) Monday through Friday. Currently we accept Visa, Master Card, American Express, and Discover Card over the phone. We also accept checks and money orders. For more information, check out our phone orders information.

Return to Top




Shipping

Shipping cost are calculated in the shopping cart. The amount is based on the total cost of your order. If you need to send us specific information about shipping to your address, then contact us through email or leave a note on your order form.

For domestic shipping in the USA, we use either USPS priority mail (2 to 3 days), UPS ground (2 to 6 days), or USPS first class mail if under 13oz. We ship to Canada and most other internation locations using USPS first class (6 to 14 days) if under 4lbs and USPS priority mail (6 to 9 days) if over 4lbs. For both domestic and international shipping on very large or expensive orders, then additional charges may apply. Any relevant custom charges for international shipping is the responsibility of the customer. For other questions about shipping, please contact us for shipping information.

Return to Top


Quoted Product Weight

All the weights quoted for our inhouse manufactured products are estimates only. Normally, we don't include guylines, stakes, and other variables into the weight value. We manufacture our products one at a time. The weights quoted are usually from the original product that we manufactured. Consequently, the weight of product can vary due to different fabrics, variations in the same fabric, modifications added, seam sealing, and/or changes due to improvements of the original designs.

Most other manufactureres mass produce their products and just take an advantage of a sampling lot to get the weights. Since our products are manufactured one a a time, we can not take an advantage weight. We, however, try to predict the advantage weight of our products to the closest value that we can from similar products and past experience. If you have additional questions about product weight or wish for us to make a product the lightest weight we can, then contact us through email or leave a note on your order form.

Return to Top


Product Quality Assurance

We only buy first quality materials for all our products that we manufacture. All of our fabrics are made in the US and not in Asia. We believe that US manufactured fabrics have a higher quality consistency rate than fabrics made in other countries. We only buy "first quality" fabric for our manufactured products and for fabric to be resold.

Unfortunately, even first quality fabrics can have minor cosmetic blemishes that do not effect the durability and waterproofness of these fabrics. These minor blemishes are more common in silnylon, ripstop, and cuben fiber fabrics. Some typical minor blemishes may include (but not limited to) color variations, oil spots, roller marks, and soiled marks. We typically try to cut around any minor blemishes if we can. If we find any major blemishes, then we discard that portion of the fabric. We will never intentionally sell or manufacture a product using fabric with major blemishes.

We do on occasion have "second quality" fabric that we buy for particular purposes. If a fabric is "second quality", then we will state that in the description. If you have any questions about a particular fabric used for a product,then contact us through email or leave a note on your order form.

Return to Top


Seam Sealing

We believe that any product received from us should be ready for use in the intended weather conditions. Therefore, we make it our policy to seam seal all major seams for any product that is intended for wet conditons. This service is included in the quoted price. However, seam sealing may required numerous coatings and updating. Therefore, you should test all seams when you first get your product for waterproofness. Consequently, you may need to apply additional coats of sealing before using. We will be happy to discuss our method of seam sealing and any available alternatives. If you do not want us to seam seal any seams, then notify us when you order.

Return to Top


Custom Work

We are happy to quote on custom work for your particular needs. We will create new designs, work from your designs, and/or modify our existing line of products to fit your needs. Just contact us as outline below, and we can discuss your needs, give you a price, and set up a delivery time. Check out our page showing some of our custom work.

Return to Top


Contact Information

We prefer the first contact to us should be though email. We will get back to you as soon as possible, usually within a few hours during the weekday and 24 hours during the weekend and holidays.

Before sending us any packages, you must contact us first either by phone or email. We are not responsible for any packages sent to us. Please add tracking and insurance to all packages. Our contact information for receiving shipments and billing is:

BearPaw Wilderness Designs, LLC
2618 Shadow Mountain Dr
Fort Collins, CO 80525
Contact Rep.: John
     970-444-BPWD
     970-444-2793

Our Email Contact



Return to Top


Privacy

Under no circumstance will your personal information be released to third parties. Our Privacy Policy is designed to assist you in understanding how we collect, use and protect the personal information you provide to us. All information, including but not limited to, credit card information, shipping address and email address will not be shared with any third party.

Return to Top